{"id":10482,"date":"2025-04-17T09:48:40","date_gmt":"2025-04-17T08:48:40","guid":{"rendered":"https:\/\/www.oco.ie\/?page_id=10482"},"modified":"2026-08-19T14:39:55","modified_gmt":"2026-08-19T13:39:55","slug":"our-complaints-process","status":"publish","type":"page","link":"https:\/\/www.oco.ie\/ga\/complaints\/our-complaints-process\/","title":{"rendered":"\u00c1r bpr\u00f3iseas gear\u00e1n"},"content":{"rendered":"\n
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Cad iad do chearta?<\/span><\/h1><\/div>\n<\/div>\n\n\n\n
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Sula nd\u00e9anann t\u00fa gear\u00e1n<\/h2><\/div>\n\n\n\n
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Labhair leis an eagra\u00edocht a bhfuil t\u00fa ag gear\u00e1n f\u00faithi chun deis a thabhairt di an cheist a r\u00e9iteach. Coinnigh taifead ar aon doicim\u00e9id n\u00f3 r\u00edomhphoist<\/strong><\/p><\/div>\n<\/div>\n<\/div>\n\n\n\n

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Mura bhfuil t\u00fa s\u00e1sta f\u00f3s, d\u00e9an gear\u00e1n foirmi\u00fail leis an eagra\u00edocht tr\u00edna gcain\u00e9al oifigi\u00fail gear\u00e1n<\/strong><\/p><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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M\u00e1 t\u00e1 t\u00fa m\u00edsh\u00e1sta f\u00f3s, is f\u00e9idir leat teagmh\u00e1il a dh\u00e9anamh linn<\/strong><\/p><\/div>\n<\/div>\n<\/div>\n\n\n\n

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An pr\u00f3iseas gear\u00e1n <\/h2><\/div>\n\n\n\n
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1) Is \u00e9 an ch\u00e9ad rud a dh\u00e9anaimid nuair a fhaighimid gear\u00e1n athbhreithni\u00fa a dh\u00e9anamh ar an bhfaisn\u00e9is go l\u00e9ir a thugann t\u00fa d\u00fainn le feice\u00e1il an f\u00e9idir linn breathn\u00fa air. <\/h3><\/div>
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T\u00e1imid faoi threoir ag Acht an Ombudsman do Leana\u00ed, 2002, lena n-\u00e1ir\u00edtear n\u00edos m\u00f3 n\u00e1 180 sol\u00e1thra\u00ed seirbh\u00edse poibl\u00ed breise at\u00e1 faoin\u00e1r sainch\u00faram. D\u2019fh\u00e9adfadh s\u00e9 go mbeimid in ann gear\u00e1n a fhiosr\u00fa freisin m\u00e1 t\u00e1 gn\u00edomhaireacht maoinithe ag an St\u00e1t.<\/p>\n\n\n\n

Uaireanta tagann gear\u00e1in r\u00f3-luath chugainn agus molaimid do ghear\u00e1naigh dul ar ais chuig an gcomhlacht poibl\u00ed sa chaoi gur f\u00e9idir leo an pr\u00f3iseas gear\u00e1n \u00e1iti\u00fail a chur i gcr\u00edch agus an fhadhb a r\u00e9iteach m\u00e1s f\u00e9idir.<\/p>\n<\/div><\/div>\n\n\n\n

2) Cad a tharla\u00edonn tar \u00e9is dom gear\u00e1n a dh\u00e9anamh? <\/h3><\/div>
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Is \u00e9 an ch\u00e9ad rud a dh\u00e9anaimid nuair a fhaighimid gear\u00e1n f\u00e9achaint an f\u00e9idir linn breathn\u00fa air. D\u00e9anaimid athbhreithni\u00fa ar an bhfaisn\u00e9is a chuirtear ar f\u00e1il chun a fh\u00e1il amach an bhfuil an tsaincheist n\u00f3 an gear\u00e1n laistigh d\u00e1r sainch\u00faram. Leasa\u00edodh Acht an Ombudsman do Leana\u00ed, 2002 in 2012 agus tugadh breis agus 180 sol\u00e1thra\u00ed seirbh\u00edse poibl\u00ed breise faoin\u00e1r sainch\u00faram. D\u2019fh\u00e9adfadh s\u00e9 go mbeimid in ann gear\u00e1n a fhiosr\u00fa faoi shol\u00e1thra\u00ed seirbh\u00edse nach bhfuil san \u00e1ireamh ar liosta na ngn\u00edomhaireachta\u00ed is f\u00e9idir a athbhreithni\u00fa m\u00e1 t\u00e1 s\u00e9 maoinithe ag an st\u00e1t.<\/p>\n\n\n\n

T\u00e1 a fhios againn gur f\u00e9idir le pr\u00f3isis ghear\u00e1in a bheith mearbhlach. D\u00e1 bhr\u00ed sin, is gn\u00e9 th\u00e1bhachtach d\u00e1r gcuid oibre \u00e9 faisn\u00e9is a thabhairt do dhaoine faoin ngn\u00edomhaireacht cheart chun d\u00e9ile\u00e1il lena ngear\u00e1n agus d\u00e9anaimid iarracht \u00e9 sin a dh\u00e9anamh chomh tapa agus is f\u00e9idir.<\/p>\n\n\n\n

Uaireanta tagann gear\u00e1in r\u00f3-luath chugainn agus molaimid do ghear\u00e1naigh dul ar ais chuig an gcomhlacht poibl\u00ed sa chaoi gur f\u00e9idir leo an pr\u00f3iseas gear\u00e1n \u00e1iti\u00fail a chur i gcr\u00edch agus an fhadhb a r\u00e9iteach m\u00e1s f\u00e9idir. Tugtar r\u00fan \u00e1iti\u00fail air seo a thugann deis don chomhlacht poibl\u00ed ruda\u00ed a shocr\u00fa gan g\u00e1 d\u00fainn a bheith n\u00edos rannph\u00e1irt\u00ed. <\/p>\n<\/div><\/div>\n\n\n\n

3) Leana\u00ed a \u00e1ireamh sa Phr\u00f3iseas Gear\u00e1n<\/h3><\/div>
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T\u00e1 s\u00e9 de dhualgas orainn, a mh\u00e9id is f\u00e9idir linn, a chinnti\u00fa go nd\u00e9anfar mianta linbh n\u00f3 duine \u00f3ig a mheas i gcomhr\u00e9ir lena n-aois agus lena dtuiscint. I ngach gear\u00e1n, n\u00ed m\u00f3r d\u00fainn cinneadh a dh\u00e9anamh m\u00e1s ceart, cathain agus conas tuairim\u00ed an linbh n\u00f3 na leana\u00ed lena mbaineann a bhaili\u00fa. Cuirimid ceisteanna orthu faoina dtaith\u00ed, a dtuairim ar an m\u00e9id a tharla agus fiafra\u00edmid d\u00edobh cad ba mhaith leo a athr\u00fa. I ngach gear\u00e1n, n\u00ed m\u00f3r d\u00fainn cinneadh a dh\u00e9anamh ar cheart, cathain agus conas tuairim\u00ed an linbh n\u00f3 na leana\u00ed lena mbaineann a bhaili\u00fa. Cuirimid ceist orthu faoina dtaith\u00ed, a dtuairim ar an m\u00e9id a tharla agus fiafra\u00edmid d\u00edobh cad ba mhaith leo a athr\u00fa.<\/p>\n\n\n\n

Cad a chialla\u00edonn s\u00e9 seo?<\/h4>\n\n\n\n

D\u2019fh\u00e9adfadh s\u00e9 go gceapaimid go bhfuil s\u00e9 oiri\u00fanach labhairt leis an leanbh n\u00f3 leis na leana\u00ed leana mbaineann an gear\u00e1n. N\u00ed dh\u00e9antar \u00e9 seo ach amh\u00e1in le toili\u00fa an linbh, an tuismitheora n\u00f3 an chaomhn\u00f3ra. Roinneann leana\u00ed a dtuairim\u00ed linn ar go leor beala\u00ed – cruinnithe duine le duine, cruinnithe ar l\u00edne, glaonna teileaf\u00f3in, litreacha agus r\u00edomhphoist. Oibr\u00edmid leis na leana\u00ed chun a fh\u00e1il amach cad \u00e9 is fearr d\u00f3ibh.<\/p>\n\n\n\n

Guth an linbh in\u00e1r bpr\u00f3iseas gear\u00e1in:<\/h4>\n\n\n\n

T\u00e1 oibleag\u00e1id ar an OCO faoi Alt 6(2)\u00a0a mh\u00e9id is ind\u00e9anta, aird chu\u00ed a thabhairt, ag f\u00e9achaint d’aois agus do thuiscint an linbh, ar a mhianta n\u00f3 a mianta<\/em>, agus t\u00e1 s\u00ed tiomanta do phrionsabail agus d’fhor\u00e1lacha Choinbhinsi\u00fan na N\u00e1isi\u00fan Aontaithe um Chearta an Linbh, lena n-\u00e1ir\u00edtear an ceart at\u00e1 ag leana\u00ed \u00e9isteacht a fh\u00e1il agus a dtuairim\u00ed a chur in i\u00fal maidir le gach \u00e1bhar a bhaineann leo.<\/p>\n\n\n\n

I ngach gear\u00e1n a scr\u00fada\u00edtear, n\u00ed m\u00f3r don OCO cinneadh a dh\u00e9anamh maidir le m\u00e1s ceart, cathain agus conas tuairim\u00ed an linbh\/na leana\u00ed lena mbaineann a bhaili\u00fa i nd\u00e1il lena dtaith\u00ed agus lena dtuairim\u00ed ar an \u00e1bhar agus aon s\u00e1samh a d’fh\u00e9adfadh siad a lorg. N\u00ed m\u00f3r na cinnt\u00ed sin a dh\u00e9anamh maidir len\u00e1r n-oibleag\u00e1id\u00ed ach go comhr\u00e9ireach freisin i gcomhth\u00e9acs shonra\u00ed sonracha an ghear\u00e1in aonair.<\/p>\n\n\n\n

Cad a chialla\u00edonn s\u00e9 seo?<\/h4>\n\n\n\n

F\u00e1gann s\u00e9 gur f\u00e9idir linn a mheas go bhfuil s\u00e9 oiri\u00fanach tuairim\u00ed an linbh (na leana\u00ed) at\u00e1 i gcro\u00edl\u00e1r an ghear\u00e1in a lorg. N\u00ed dh\u00e9antar \u00e9 seo ach amh\u00e1in le toili\u00fa an linbh, an tuismitheora n\u00f3 an chaomhn\u00f3ra. Ina theannta sin, d\u2019fh\u00e9adfadh na modhanna tr\u00edna nd\u00e9anaimid \u00e9 sin a bheith \u00e9ags\u00fail ar bhonn mhianta an linbh. I measc roinnt sampla\u00ed den chaoi ar chualamar guth an linbh, t\u00e1 cruinnithe duine le duine, cruinnithe ar l\u00edne, glaonna teileaf\u00f3in, litreacha agus r\u00edomhphoist.<\/p>\n\n\n\n

The OCO staff member assigned to your case can discuss this process with you in more detail.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

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Agus gear\u00e1n \u00e1 dh\u00e9anamh<\/h2><\/div>\n<\/div>\n\n\n\n
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