{"id":10482,"date":"2025-04-17T09:48:40","date_gmt":"2025-04-17T08:48:40","guid":{"rendered":"https:\/\/www.oco.ie\/?page_id=10482"},"modified":"2025-04-25T02:02:31","modified_gmt":"2025-04-25T01:02:31","slug":"our-complaints-process","status":"publish","type":"page","link":"https:\/\/www.oco.ie\/ga\/gearain-2\/our-complaints-process\/","title":{"rendered":"\u00c1r bpr\u00f3iseas gear\u00e1n"},"content":{"rendered":"\n
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Before making a complaint<\/h2><\/div>\n\n\n\n
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  1. Talk to the organisation you are complaining about to give them the chance to resolve the issue. Keep track of any documents or emails<\/li>\n\n\n\n
  2. If still not satisfied, make a formal complaint to the organisation through their official complaints channel<\/li>\n\n\n\n
  3. If you\u2019re still unhappy, you can contact us<\/li>\n<\/ol>\n\n\n\n
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    Talk to the organisation<\/h3><\/div>\n<\/div>\n\n\n\n
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    Ask about their complaints process<\/h3><\/div>\n<\/div>\n\n\n\n
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    If you are still unhappy contact the OCO<\/h3><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n
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    How to make a complaint<\/h2><\/div>\n\n\n\n

    The easiest way is to fill out a complaints form online<\/strong><\/a>.<\/p>\n\n\n\n

    You can also<\/p>\n\n\n\n

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    Email us<\/a><\/h3><\/div>\n<\/div>\n\n\n\n
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    Fill our the
    Online complaint form<\/a><\/h3><\/div>\n<\/div>\n\n\n\n
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    Freephone
    1800 20 20 40<\/h3><\/div>\n<\/div>\n\n\n\n
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    Post to
    52-56 Great Strand St, Dublin 1, D01 F5P8<\/h3><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n
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    Complaints process <\/h2><\/div>\n\n\n\n

    1) The first thing we do when we get a complaint is review all the information you give us to see if we can look at it. <\/h3>\n\n\n\n

    We are guided by the Ombudsman for Children Act 2002, which includes over 180 additional public service providers under our remit. We may also be able to look at a complaint if an agency is State funded.<\/p>\n\n\n\n

    Sometimes complaints come too us too early and we encourage complainants to go back to the public body so that they can complete the local complaints process and resolve the issue if possible. <\/p>\n\n\n\n

    2) What happens after I make a complaint?<\/h3>\n\n\n\n

    We will let you know we\u2019ve received your complaint within ? days. <\/p>\n\n\n\n

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    When making a complaint<\/h4><\/div>\n\n\n\n