If you wish to make a formal complaint, then yes, it is good to get organised with your complaint. It is important to put the complaint in writing to the organisation you wish to make a complaint about. This will help ensure that the formal complaint procedure is being followed. It also promotes better communication between you and the public body in order to resolve the matter.

The organisation that you are contacting should be able to give you details on how to make a more formal complaint.

It is a good idea to keep copies of all the letters and emails that you write and receive in relation to the complaint. Later on, it may also help our Office to have a greater understanding of the complaint and to determine what our role may be in the matter.

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