It is important that you try to resolve your complaint with the organisation you are unhappy with first.

Before submitting a complaint to the OCO you should try, as far as possible, to make your complaint in writing directly to the organisation and follow their complaint process (i.e. the various steps you have to take when making a complaint to them). If you contact the organisation you have a difficulty with you can ask them about their complaints process and what steps you need to take.

If you are still unhappy after receiving the response and after you have followed all of the steps, it may be then be the right time to submit a complaint to the OCO.

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