Complaint

A mother contacted the Office on behalf of her two sons, who have been diagnosed with Autistic Spectrum Disorder and Attention Deficit and Hyperactivity Disorder. The complaint related to a lack of response by the Local Authority in relation to an application requesting priority status for a housing transfer, which was supported by recommendations from medical professionals.

The Office contacted the Local Authority which advised that, in accordance with the Council’s Scheme of Letting Priorities, the tenant was not eligible to apply for a transfer to alternative accommodation because the family had not resided in their current dwelling for at least 2 years.

Outcome

In view of the Office’s intervention, however, the Local Authority advised that the medical documentation submitted by the complainant would be considered by the Chief Medical Officer. On review of this case the Local Authority granted the mother’s application priority for three-bedroom accommodation in a specified area.

Posted in: Investigations Housing