You can fill out our complaint form online,

or

you can print a copy off and post it to

Ombudsman for Children’s Office

Millennium House

52-56 Great Strand Street

Dublin 1

or

you can fax it to us at

01 874 7333

or

you can contact our Complaints and Investigations team on 1800 20 20 40 and we can arrange to send you out a complaint form.

 

While we know that each complaint represents a unique and different set of circumstances there is certain information we will always need from you. When you are making a complaint the OCO will need as much information as possible about the complaint such as:

What you are complaining about and how you think it has affected the child(ren) on whose behalf you are making a complaint

The name and age of the young person you wish to make a complaint for

Your personal details and relationship with the child or young person

What you have done to try and resolve the complaint directly with the organisation

What are the views (if possible and appropriate) of the young person you are making a complaint on behalf

What you would like to happen

Any other relevant information about what has happened

The easiest way to give us this information is by filling out one of our complaint forms which are available on our website. The complaint form will give us a good idea about what your complaint is and if we need more information from you we can then ask for it.

If you are submitting a complaint form it can also be useful to give us copies of any letters or correspondence you have sent to, or had from, the organisation.

The OCO seeks to be as accessible as possible and therefore, if you are not in a position to submit a complaint form in writing for any reason you can contact us at the Office on 1800 20 20 40 and we can figure out the best way for you to make your complaint.

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