Complaint

A complaint was received from a mother on behalf of her one-year-old son who has considerable medical needs and had been residing in hospital for a significant period of his life. The complaint related to an application for a home care package which had been refused by the HSE, although the parents advised that the child had been fit for discharge from hospital for a number of months.

Outcome

Following the Office’s intervention, it was informed by the HSE that a Home Care Package had been agreed and that the relevant staff were being trained to meet the child’s specific home care needs. The child was able to return home shortly after the Office’s intervention.

Posted in: Investigations Health