If you are not happy with the way we dealt with you, you may contact the staff member who was dealing with your original complaint or if you prefer their manager, or the Director of Investigations.

You must tell us why you are unhappy with the way we dealt with you within one month of the incident which gave rise to your concerns.

Please tell us what it is about the way we dealt with you that you are unhappy with, for example, you may have concerns about how we treated you, how we communicated with you, the length of time we took to deal with your complaint and how this has affected you.

Please send us your complaint by email to Director@oco.ie for the attention of the Director of Investigations or by post to Director of Investigations, Ombudsman for Children’s Office, Millennium House, 52-56 Gt Strand St, Dublin 1

We aim to provide a response within one month but if we cannot do so we will let you know and explain why.

If we find that we did not deal with you fairly, we will apologise and tell you what we will do to put matters right.

If you are appealing our decision on your complaint, rather than complaining about the way we dealt with you, please go to If you wish to Appeal our decision about your complaint