Freephone 1800 20 20 40

Overview

It is very important that the OCO's complaints service is accessible to anyone who needs our help.

We asked children and families what changes were needed to make our services easier to use. They suggested a free phone number (1800 20 20 40) and special materials dedicated to children which give information about our service.

We are very grateful to all of the children and families who shared their ideas and to all the children and young people, particularly IAYPIC, who gave their time so generously in the making of the DVD and the materials.

How to make a complaint

If you think you may have been treated unfairly, you can make a complaint to the OCO against a range of organisations and services funded by government. This is a free service.

You can download the complaint form here or fill out the form online here.

What we do when we receive a complaint

What happens when we receive a camplaint

If you make a complaint to us against an organisation funded by government (known as 'a public body'), like a school, hospital, the HSE (Health Service Executive), County Council or one that provides a service to children and young people, it's important that you know how we deal with such a complaint. Click below for more information.

Hard Lessons

The OCO has produced a DVD to accompany our complaints materials with the help of children and young people. Watch one of the short films below and click here to watch all of the clips.