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Complaints Publications

To date the OCO has published two booklets outlining the Office’s mandate as an independent complaint handling body. These booklets are part of a series of publications aimed at professionals working with children and young people.

A Guide to Complaint Handling by the OCO

A Guide to Investigations by the OCO

We have also produced a set of complaints materials for children and young people explaining how to make a complaint and what happens when we receive a complaint directly from a child or young person. These can be downloaded below.

How to make a complaint

What happens when we receive a complaint

The Ombudsman for Children's Office will occasionally publish an investigation it has undertaken if it feels that there is some learning to be had from it.

To date the OCO has published the following investigations:

A statement based on an investigation by the Ombudsman for Children into the provision of supports and therapeutic services for a child with special needs in foster care - August 2011

A Children’s Rights Analysis of Investigations - April 2011

A statement based on an investigation of complaints that the Health Service Executive did not provide appropriate care for a young person. - April 2011

A report based on an investigation into the implementation of Children First: National Guidelines for the Protection and Welfare of Children- April 2010

A statement based on a complaint regarding the provision of school transport for 23 children - December 2008

A statement based on an investigation of a complaint that a local authority failed to provide appropriate housing in the case of a child with a disability - January 2007