To date the OCO has published two booklets outlining the Office’s mandate as an independent complaint handling body. These booklets are part of a series of publications aimed at professionals working with children and young people.
A Guide to Complaint Handling by the OCO
A Guide to Investigations by the OCO
We have also produced a set of complaints materials for children and young people explaining how to make a complaint and what happens when we receive a complaint directly from a child or young person. These can be downloaded below.
What happens when we receive a complaint
The Ombudsman for Children's Office will occasionally publish an investigation it has undertaken if it feels that there is some learning to be had from it.
To date the OCO has published the following investigations:
A Children’s Rights Analysis of Investigations - April 2011
A statement based on a complaint regarding the provision of school transport for 23 children - December 2008
